Refund Policy / Return Policy
Our Refund Policy: No Returns or Exchanges
We do not allow returned products for a refund. There are zero exceptions to this policy for health & safety reasons, due to the products being intimate items.
Everything we ship out to you is brand-new, never opened, and will be shipped to you in the packaging received from the manufacturer.
The policy exists to protect the safety of our customers & staff – and ensures that all customers can know for sure that they have received 100% new & untouched products. If you have any questions about a toy's size, or a toy's power level, our support team can help: Just email us prior to making an order, at admin@peepshowtoys.com.
If any item does not function as described, you are covered. Please see the Defective Products... section, below.
Cancellation Requests
Please submit any cancellation request within 30 minutes of placing your order, via emailing admin@peepshowtoys.com. We cannot guarantee cancellation of any order if not notified within 30 minutes after the order is submitted.
We strive to include accurate product dimensions in each listing, and feel free to contact us at admin@peepshowtoys.com anytime if you'd like more detailed specifications or you have questions about a toy's functions, power level, or any other details to help you find the best fit for your unique preferences and needs. Talk to us before you buy!
Defective Products Are Covered by Warranty
We are happy to help if your vibrator or other item does not function normally. If you believe the product you purchased is defective, please follow the guidelines below. Please note that products that have been modified in any way are not covered by warranty.
Defective Product Warranty Guidelines:
First, we need to confirm that there is a defect, that the product is NOT behaving normally! We know our customers are savvy, but we still have to ask. Sometimes, what appears to be a defect can be something as silly as:
- Ensuring the toy is charged / new batteries have been inserted in a remote.
- Turning off a travel lock.
- Following manufacturer's instructions for speed or function changes, etc.
No question is a stupid question, and we love hearing from you! Always feel free to contact us at admin@peepshowtoys.com, or call us at (551) 225-1424, and we might be able to troubleshoot for you.
IF YOUR PRODUCT DOES NOT FUNCTION NORMALLY:
We work within manufacturer's warranties for all defective products, which cover defects with normal use within a certain period of time (often 1 year from time of purchase, but please inquire about any specific toy).
Depending on the brand of toy you purchased, we will either (1) send you a replacement if defect is reported within the applicable warranty window; (2) request that you send a video clip demonstrating the defect, after which a replacement will be issued to you; (3) put you in touch with the appropriate parties at the manufacturer to request a replacement. We reserve the right to discern which of these 3 options best fits the particular product you purchased.
We pride ourselves on offering quality products, and hope to help you resolve any defect issues as smoothly as possible.
Please note that we cannot offer exchanges for a different product or store credit: manufacturer's warranties cover a replacement of the same product you purchased.
